Updated 2026-01-09
Refund & Cancellation
Questions reach [email protected]. Related policies: Data Protection, Cookie Policy, User Agreement, Refund & Cancellation.
1. Exceptions
Completed digital downloads, fully consumed exam attempts, or personalized coaching sessions already delivered are generally non-refundable. Promotional bundles are refunded as a single package; partial refunds within a bundle are not available unless law requires otherwise. Chargebacks initiated without first contacting us may lead to suspension pending resolution.
2. Process
Email [email protected] with your order reference, learner email, and reason for the request. Approved refunds are returned to the original payment method within fourteen business days where banking rails permit. We confirm receipt of your message within two business days during Korean business hours.
3. Scope
This policy covers purchases made directly through our published checkout flows on ateatatax.digital. Reseller or marketplace purchases follow the refund rules of the channel where payment occurred. Corporate invoices may include separate clauses; where they conflict, the enterprise agreement prevails for that customer only.
4. Timeframe
For self-serve digital courses, you may cancel within fourteen days of purchase provided you have not progressed beyond twenty percent of released materials or started live sessions. Live intensives may be canceled up to seven days before the start time for a full fee credit toward a future cohort. After those windows, partial credits may be offered at our discretion but are not guaranteed.
5. Eligibility
Consumers in Korea benefit from mandatory protections under the Act on Consumer Protection in Electronic Commerce and related instruments. Business purchasers may have different cooling-off rights depending on contract terms and evidence of B2B status. Eligibility is assessed per order line; mixed carts may receive split outcomes.